Last updated: [8 July 2026]
We is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website help4sg.fyi (the “Site”) or use our “Buy Me a Coffee” support feature.
We govern our data collection practices in accordance with the Singapore Personal Data Protection Act (PDPA).
Personal Data We Collect
We may collect personal data that you voluntarily provide to us when you interact with our Site.
Support & Gifts (“Buy Me a Coffee”): When you choose to support our work through our “Buy Me a Coffee” button via PayNow QR, we do not collect, view, or store any of your credit card details, bank account numbers, or financial credentials. We only receive the transaction reference, your display name (or alias), and any message you choose to send us to acknowledge your support.
General Interactions: Name, email address, contact number, and any information you provide via contact forms or newsletter sign-ups.
PayNow QR Processing
Our Site facilitates financial support strictly via Singapore’s PayNow network using a QR code system.
Data Handling: Your transaction is processed securely through the interbank clearing system managed by Banking Computer Services (BCS) and your respective participating bank in Singapore.
No Card Collection: Because transactions are completed directly through your personal banking application using a QR code, no card or banking credentials touch our website servers.
How We Use Your Data
We use the collected personal data strictly for the following purposes:
To comply with accounting, tax, and legal obligations governing non-profit organisations in Singapore.
To verify, reconcile, and acknowledge your financial support.
To send you administrative updates, newsletters, or marketing communications (only if you have explicitly consented).
To respond to your inquiries, feedback, or requests.
To improve our website functionality and user experience.
Disclosure of Personal Data
We do not sell, rent, or trade your personal data. We may disclose your data only to:
Third-party service providers who assist us in operating our website or managing communications (bound by confidentiality agreements).
Relevant Singapore government authorities or law enforcement agencies when required by law (e.g., the Inland Revenue Authority of Singapore for general corporate tax or accounting audits).
Data Security and Retention
**Security:** We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, or disclosure.
**Retention:** We retain transaction logs and support records only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal, regulatory, and accounting requirements.
Your Rights (Access, Correction, and Withdrawal)
Under the PDPA, you have the right to:
- Request access to the personal data we hold about you.
- Request corrections to any inaccurate or incomplete data.
- Withdraw your consent to our use of your personal data at any time.
To exercise these rights, please contact our Data Protection Officer (DPO) using the details provided below.
Cookies and Analytics
Our Site may use cookies to enhance your browsing experience. Cookies track website traffic and user behavior anonymously. You can choose to disable cookies through your browser settings, though some website features may lose functionality.
Contact Our Data Protection Officer (DPO)
If you have any questions, feedback, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our DPO:
**Email Address:** technical@help4sg.fyi