Last updated: [8 July 2026]
Our Organisation uses cookies on our website help4sg.fyi (the “Site”). By continuing to browse or use our Site, you agree to our use of cookies as outlined in this policy.
What Are Cookies?
Cookies are small text files stored on your computer or mobile device by your web browser when you visit a website. They allow the website to recognize your device, remember your preferences, and improve your overall browsing experience.
How We Use Cookies
We use cookies to ensure our Site functions securely and efficiently. We do not use cookies to collect personal banking details or track your activities outside of our website.
The types of cookies we use generally fall into these categories:
**Strictly Necessary Cookies:** Essential for the basic operation of our website, such as enabling page navigation, security features, and displaying the PayNow QR code interface.
**Performance and Analytics Cookies:** Help us understand how visitors interact with our Site (e.g., which pages are visited most often) so we can improve our content and layout. This data is aggregated and anonymised.
**Functionality Cookies:** Allow our Site to remember choices you make (such as your language or font size preferences) to provide a more personalised experience.
Third-Party Cookies
When you interact with certain elements on our Site, third-party services may set their own cookies on your browser:
- PayNow / Banking Services: Your mobile banking browser or integrated payment nodes may use secure cookies to authenticate and process transactions when scanning our QR code.
- Website Analytics: We may use tools like Google Analytics to track anonymous website performance traffic.
We do not control these third-party cookies. We recommend checking the respective third-party websites for their cookie policies.
Managing and Disabling Cookies
You have the right to decide whether to accept or reject cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline them if you prefer.
To manage your cookies, look under the “Options,” “Settings,” or “Preferences” menu of your specific browser:
* Google Chrome
* Mozilla Firefox
* Apple Safari
* Microsoft Edge
*Note: If you choose to disable or block all cookies (including strictly necessary ones), certain parts of our Site or payment display features may not function properly.*
Changes to This Policy
We may update this Cookies Policy from time to time to reflect changes in technology or Singapore regulatory requirements. Any updates will be posted on this page with a revised “Last updated” date.
Contact Us
If you have any questions about our use of cookies, please contact our Data Protection Officer (DPO) at technical@help4sg.fyi.